Terms & Conditions
All persons wishing to make a booking have carefully read and understood the Terms and Conditions that follow. Your contract is with Waman Adventures, registered in Cusco, Peru. The following conditions will apply to your booking and form part of your agreement. You accept on behalf of yourself, and all those named on the booking including minors and persons, under a disability to be bound by these terms and conditions. A contract will exist when we accept your booking and issue our confirmation invoice or email. It is at this point that an agreement between the Company and the Client comes into existence. The person or people named on the booking is hereafter referred to as the “Client.”
The contract and all matters arising from it shall be governed by Peruvian law and be subject to the exclusive jurisdiction of the Peruvian courts. All correspondence will be sent to the lead passenger of the booking unless otherwise advised. You must be over 18 to book a Waman Adventures holiday.
At the time we receive a written notice, that you want to cancel your trip, the following fees will be charged with this way:
| 30 to 60 days before departure | 40% of the trip cost |
| 7 to 29 days before departure | 60% of the trip cost |
| Less than seven days before the departure date or no-show: | 100% of the trip cost |
Waman Adventures guarantees and provides transportation, bilingual guides, equipment, and food, as stated in the detailed itinerary. All tour prices include the services of a driver and guide. Miscellaneous costs are not included. For example, any service which is not outlined in the itinerary, such as hotel extras, (washing and ironing of clothes, alcoholic drinks, telephone calls, etc.), excess baggage costs, airport taxes, visa costs, etc.
Waman Adventures is not responsible for delays, inconveniences, and expenses of any kind whatsoever resulting entirely, or in part from causes beyond the company’s control, neither for losses or additional expenses due to delays, sickness, bad weather, strikes, riots or other similar circumstances.
NOTE: Our clients must enter the email to info@wamanadventures.cominformation correctly in our reservation form, confirming using a message their information. Then our sales staff can reconfirm the information up to three times (This is because the reservation process for the Inca Trail is too strict and fragile).
Please note that the trek deposit is non-refundable. The deposit is used to reserve space within the group. Once we have made a trek reservation with the government authorities, we cannot change any details of the reservation (your name, passport number, or departure date). If you have to cancel your trek booking, government authorities will not let us fill your canceled spaces with other clients. So we have to depart with a smaller less-economic group. The trek permit once purchased is non-refundable & non-transferable.
| 30 to 60 days before departure | 40% of the trip cost |
| 7 to 29 days before departure | 70% of the trip cost |
| Less than seven days before the departure date or no-show: | 100% of the trip cost |
To make a reservation for some tour or trek with Waman Adventures, the clients must make a deposit of 40% for all, tours and treks. The deposit can be sent through:
- a) PAYPAL:
You can use the PayPal option from our website and follow the steps. Please note that PayPal charges a 6% tax for this transaction that is included automatically in this option. In case you decide to make the deposit directly from your account, don’t forget to add the 6% tax. You can send the deposit to this account: reservas@wamanadventures.com
- b) CREDIT CARD:
You can use this option from our website and follow the steps. Please note that PayPal charges a 5% tax for this transaction that is included automatically in this option.
- c) WESTERN UNION
You can pay in their offices (they have offices Internationally) or online (http://www.westernunion.com/):
1. Receiver’s first name: Alex Marco
2. Receiver’s last name: Huaman Levita
3. Receiver’s city /Town: Cusco
4. Country: Peru
If using this method, please send an email confirming the amount of the deposit and the transaction number, money transfer control number (MTCN), you have been given.
NOTE: THE CLIENT WILL ASSUME ALL TRANSACTION FEES.
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Final balances must be paid in cash (US$ or Peruvian Soles) in our office in Cusco at least 48 hours before your trek. |
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Final balances for tours must be paid in cash (US$ or Peruvian Soles) in our office in Cusco at least 24 hours before the start of your tour. |
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50% of your total balance must be paid at least 03 weeks before the starting date. (This may be paid via Paypal or Credit Card. |
NOTE:
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The person who signs the reservation order is the only person that can make changes to the Tour/Trek/Trip/Rental/Service. A $50 change of order fee is charged to make any changes. Though all efforts will be made to make the changes requested, they are not guaranteed, and there may be additional costs about these changes.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN’T BE CHANGED.
We always make our best efforts to carry out tours/services according to the original schedules as listed in the reservation order. However, by entering into this agreement with Waman Adventures, the client accepts that necessary changes may be made with any service. Due to prevailing conditions (see ‘Force Majeure’ section above).
Waman Adventures reserves the right to change or cancel any facilities, services and substitute a reasonable alternative of comparable value.
In the event of a significant change, the client will be notified as soon as possible. The client will have options concerning accepting the change.
Very Important, (1):
We strongly suggest spending time at high altitude (above 3000 meters / 9842 feet – in Cusco or another high altitude area) for a minimum of 3 to 4 days before undertaking your trip, to minimize the possible effects of altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol, and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful – please ask your doctor about this.
Very Important, (2):
We recommend you arrive in Cusco 48 hours or more before trek departure because occasionally, we need to leave earlier than scheduled in case of strikes or other events out of our control (see ‘Force Majeure’ section above).
We have no control over international or national carriers, and schedules may change, or flights are delayed due to no fault of our own. We will do all we can to ensure the smooth flow of all your transport connections, but it is your responsibility to check the exact times of flights and reconfirm these. Flights can be rearranged at short notice. Waman Adventures accepts no responsibility for the consequences of flights missed due to the client’s failure to reconfirm.
Flying to Latin America involves long flights and may require changes in other airports. It is your responsibility to arrive at the departure airport at the appropriate time (2 to 3 hours for international flights and 2 to 1 hour for internal flights in Peru)
Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
Train tickets are non-refundable. Train tickets will typically be reserved for departures between morning and afternoons, subject to availability. For passengers traveling independently, requests for alternative times will be considered but are strictly subject to availability. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases.
We don’t control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued, they are fully non-refundable and non-changeable.
PLEASE NOTE THAT, FOR THE INCA TRAIL, PERMITS ARE NON-TRANSFERABLE, NON-REFUNDABLE, AND DATES CAN’T BE CHANGED.
At all times, the decision of the company’s guide or representative will be final on all matters likely to endanger the safety and well-being of the tour group. The client must, at all times, strictly comply with the laws, customs, foreign exchange, and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well-being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.
The client must own a valid passport, and all visas required for the whole of the journey, and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility for the company.
We will buy your Inca Trail trek permit using the passport numbers that you send us with your trek booking application. You must bring these same passports with you to Cusco and take them on the Inca Trail. If the number in your passport is different from the number on the trek permit, the government authorities will not allow you to start the trek, and you will not be entitled to a refund.
If a client is claiming a student discount, then they must bring a valid International Student Identity Card (ISIC) on the trek. The card will be checked at the start of the trek by government workers, and failure to provide a valid ticket will prevent entry to the Inca Trail and no refund offered. Clients will not be provided the opportunity to pay the difference between a student and a standard trek permit as government regulations prohibit this.
Failure to bring the required travel documents will be treated as a cancellation of the trek by the client (see section 1 above). Government regulations do not offer the option of buying a new trek permit using a new passport number even at full price.
The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability or additional associated costs, either directly or indirectly, for these matters, which include political disputes, industrial action, unforeseeable climate, roadblocks, landslides on the Inca Trail, problems with the railway between Aguas Calientes and Cusco, delayed trains, changes to minimum wages etc. To avoid strike action which has been planned on certain days, the group may have to depart for the trek in the evening before the planned trek departure date. Waman Adventures will not be responsible for any costs associated with unused or partly used accommodation services due to this earlier than planned departure. Failure to agree to depart at this earlier time will be considered a trek cancellation by the client. If all or part of the Inca Trail or Machu Picchu is closed due to Force Majeure, then Waman Adventures will do its best to provide an alternative trek itinerary which may or may not include a visit to Machu Picchu. Unfortunately, the trek deposit and balance (if paid) will not be refunded to clients if the trek is canceled due to Force Majeure and the client decides not to participate in an alternative trek, although Waman Adventures will provide clients with suitable documentation so that clients can claim a refund from their insurance companies.
It is the client’s responsibility to obtain sufficient personal travel insurance. The client is willing to accept full responsibility for insurance up to limits that the client may require. This insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury delay or inconvenience occurring to the client. All clients must have personal travel insurance. When obtaining travel insurance, the client must ensure that the insurer is aware of the type of travel to be undertaken.
PRIVACY STATEMENT
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address, and email. When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you consent to the collection and use for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
How can I withdraw my consent?
If you change your mind after you have agreed, you may withdraw your consent to be contacted by us for the collection, use or disclosure of your information at any time by contacting us at info@wamanadventures.com or by writing to us at: Waman Adventures S.C.R.L. Urb. Barranquillo D-2, Cusco – Peru, Cusco, CUS, 08001, Peru.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
SECTION 4 – PAYME
Our store is hosted by Payme. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Payme’s data storage, databases and Payme’s general application. Your data is stored on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Payme stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is completed, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.
The PCI-DSS requirements help ensure the secure handling of credit card information from retailers and their service providers.
For a clearer overview, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, third party service providers used by us will only collect, use and disclose your information to the extent necessary to enable them to perform the services they provide to us.
However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.
For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled.
In particular, remember that some suppliers may be located or have facilities that are located in a different jurisdiction than you or us. So if you wish to proceed with a transaction involving the services of a third party service provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.
By way of example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.
Once you leave our store’s website or redirect to a third-party site or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links from our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry accepted standards.
COOKIES
Here is a list of cookies we use. We list them so you can choose whether you want to opt out or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so you are aware of what information we collect, how and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we hold about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@wamanadventures.com or by mail at Waman Adventures S.C.R.L.